
Amazon's shipping manager ensures every box is correct before it ships.
With the holiday season in full swing, I really try to be a good consumer and do much of my shopping earlier in the month of December. And because the local malls and stores are filled to the brim with people who seem to lose their minds when presented with merchandise, I also try to do the bulk of the shopping online.
I’ve been an Amazon Prime subscriber for over 2 years now, and I really must say that it is an excellent service. For around $80 a year (less for students-YAY!) you get free 2-day shipping on all prime eligible purchases, as well as other perks like access to free online streaming movies and cloud storage. If you’re a busy professional or student, the service will pay for itself very quickly. I find myself ordering more and more items from Amazon, even things like peanut butter, because they are cheaper, and hey, the shipping is now free!
With all that being said, I recently received a coupon for the Home Shopping Network, and their website, hsn.com. I know what you are thinking. “What did Beef buy at 3am on TV to get this coupon?” Well the answer would be nothing, but the coupon was good for $20 off any $40 order, so I figured I would use it. I made my purchase online on December 13, well before any deadlines for shipping in time Christmas. And then, I waited.
I waited some more.
No updates. No emails. No tracking information. No shipping status. Nothing.
Finally, becoming a little concerned, I called HSN on December 21, and I was assured that the item would still arrive by the 23rd. I wake up the next morning on the 22nd, and what do I see waiting for me in my email box but a message from HSN.
My order was cancelled, 3 days before Christmas. No explanations, no apology, just cancelled.
Thankfully, Amazon came to the rescue, as they had the same item in stock, and I was able to upgrade my shipping to overnight through my prime account for only $4. Item is en route on a UPS truck as I type this. So I guess the moral of the story is Amazon rocks, and HSN can kick rocks. Thanks Amazon!
More info on Amazon Prime is available here:
http://www.amazon.com/gp/prime/ref=footer_prime/192-1036267-6037003
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