Today, Apple announced that the iPhone 4′s signal strength problem is purely software related. They said in an apology to customers that the software is actually reporting incorrect information about signal strength for AT&T’s network. Several customers beg to differ that this is merely a software problem.
The problem in question is that iPhone 4 users can experience a complete loss of 3g signal if the phone is held in the left hand. Some upset customers are begging the question, “If this is purely a problem of software, why are my calls dropping when I hold my phone in my left hand?” It would seem that if the error was purely software related, the displayed signal strength would be incorrect, but this would have no effect on the call itself.
AnandTech ran a highly detailed radio-frequency analysis and found that when held in the left hand, the design of the iPhone 4 led to more signal loss than other phones including older models of the iPhone.
While Apple will probably not notice any real negative sales figures from this problem, some say that it is a real blemish on an otherwise great reputation.